Changing Registered Email
Due to security reasons, we do not allow users to change their registered email addresses.
Related Articles
How to Change Password/ Forgot Password
How to Change Password Please login to account -> Go to Dashboard -> Security -> Account Password -> Change Please follow the below instructions 1. Enter Current Password 2. New Password 3. Confirm New Password 4. Hit the "Send Code" and will receive ...
Setup/Remove 2FA
How to Setup 2FA Please login to BTZO account -> Go to dashboard -> Security -> Setup 2FA Please download Google Authenticator on your device to setup 2FA Follow 2FA setup process and "enable" 1. Click "send code" to receive verification code via ...
How to use the "Send (to)" Function
The "Send to" function, also known as "Internal Transfer", allows customers to transfer funds from their account to other accounts. To use this feature, follow the steps below: 1. Go to "Wallet", Click "Send to" icon 2. Fill the form to include the ...
How to Withdraw Cryptocurrency
1. Select "Wallets" 2. Select "Withdraw" 3. Choose the currency where you want to withdraw funds > Select an option from the dropdown menu > Select "Currency" 4. Fill in the "Amount" field > Choose a "Blockchain" Note: Each cryptocurrency has its own ...
How to Request for Account Deletion
To request for account deletion, please accomplish Customer Support’s Feedback Form by visiting this link: Submit a ticket ● To request for account deletion, please submit a ticket in Support ● Kindly fill the Form’s required fields (*) including the ...