Crypto Recovery Process

Crypto Recovery Process

When depositing or withdrawing digital currency assets, please do so with extreme caution. Your assets will be lost if you deposit or withdraw funds into the wrong wallet address by accident. BTZO will not be responsible for any losses or penalties incurred due to incorrect transaction information.

Crypto Recovery Services
However, BTZO may recover lost funds for users in some situations. Under certain circumstances, BTZO can help recover the lost funds, so please contact our customer service team and we will guide you through the next steps.

Note: There might be a recovery fee charged for each case; This can be deducted from the recovered assets or spot wallet balance.
Note: Attempting to recover an ineligible asset or recovery via an ineligible network will lead to an error message, and you’ll be unable to recover your funds in this situation.


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