Identity Verification (KYC) (Optional)

Identity Verification (KYC) (Optional)

To complete the identity verification and enjoy our platform's features, kindly prepare the following requirements: 

Step 1: Access the KYC Verification Page
  1. Log in to your BTZO account.
  2. Click your profile icon in the top-right corner of the dashboard.
  3. From the drop-down menu, select "Verification" to go to the KYC verification section.
  4. By default, you'll land on the Individual Verification page.
  5. If you're a corporate user, click “Verify as Corporate” in the top-right corner to switch to corporate verification.
  6. You can switch to the individual verification process anytime by selecting “Verify as Individual”.
Step 2: Click Verify to Start the Identity Verification Process
  1. Personal information: Ensure that all details match exactly with those of your government-issued identity document (ID).
  2. Proof of Identity: The system will open a verification window for the next steps:
  3. Take a clear image of your government-issued photo ID (passport or national ID). Ensure that your ID photo is clear and that all information is visible.
  4. Record a video selfie. Ensure that your camera lens is clean and that you are in a well-lit room so your facial features are clearly visible.
  5. Follow the widget's prompts to retake any photos or videos if necessary.
  6. Our verification process typically takes less than 5 min to complete. If additional checks are required, we’ll notify you and follow up within 1-2 business days.
Step 3: Submit Proof of Address
  1. For the Level 2 verification process, you'll need to upload a proof of address document.
  2. Once your Level 1 submission has been approved, Click “Verify” to continue with the address verification process.
  3. Proof of address: A document that confirms where the person lives. Must include full name and residential address; cannot be older than 3 months dating back from the time of BTZO’s receipt. Examples include:
  4. Utility bills (electricity, water, gas)
  5. Bank statements
  6. Tax documents
  7. Rental agreements
  8. Official government correspondence

​
​Tips for a Successful KYC Verification Process
  1. Upload High-Quality Documents: Ensure that all images are clear, high-resolution, and not blurry.
  2. Ensure Accuracy: Double-check that the information you provide matches exactly with the details on your documents.
  3. Be Patient: The review process may take some time, but carefully following instructions can help you avoid delays.
  4. Stay Alert for Additional Requests: To meet customer due diligence requirements, we may occasionally request more information. Our team will contact you via an official BTZO email.




    • Related Articles

    • How to Withdraw with OneID

      OneID is a streamlined identity verification system that simplifies transactions across multiple platforms. It allows you to securely manage and verify your identity, making withdrawals faster and more convenient. If you want to withdraw with your ...

    • How to Request for Account Deletion

      To request for account deletion, please accomplish Customer Support’s Feedback Form by visiting this link: Submit a ticket ● To request for account deletion, please submit a ticket in Support ● Kindly fill the Form’s required fields (*) including the ...

    • Security

      Security Tips Enable your 2FA Two-Factor Authentication (2FA) is an extra layer of security for your account designed to ensure that you are the only person who can access your account by requiring an authentication code generated by your mobile ...

    • Setup/Remove 2FA

      How to Setup 2FA Please login to BTZO account -> Go to dashboard -> Security -> Setup 2FA Please download Google Authenticator on your device to setup 2FA Follow 2FA setup process and "enable" 1. Click "send code" to receive verification code via ...

    • Futures Grid Trading Bot

      Futures Grid Trading Bot Grid Trading is a trading strategy used in the market where a trader places multiple buy and sell orders at different price levels within a predefined price range. This strategy aims to capitalize on the volatile and ...