Security

Security

Security Tips

Enable your 2FA
Two-Factor Authentication (2FA) is an extra layer of security for your account designed to ensure that you are the only person who can access your account by requiring an authentication code generated by your mobile device. After you enable your Two-Factor Authentication (2FA), you will be prompted to enter a time sensitive code when logging in or making withdrawals.

Do not give out your password or 2FA code to anyone
BTZO support agents WILL NEVER ask you for your password or a Two-Factor Authentication code.

What to do if the 2-step authentication code does not work

If the 2-step verification code does not work properly, please try the following:

(1) Enter the latest passcode.
Start the 2-step verification application (Google Authenticator) that you have set up on your smartphone, and enter the "latest passcode" which is updated in a certain time (30 seconds). Please note that the old passcode cannot be used.

(2) Enter the passcode once it has been switched over.
If a certain amount of time passes during input, the passcode will change. Therefore, when entering a passcode, please wait for the passcode to be switched once and then enter the updated passcode.

(3) Check the automatic correction function of the clock
In order to use the 2-step verification application, the "time" of the device (smartphone/tablet) must be set correctly.

Please check if the automatic setting function of the device is turned on by yourself.

2-step verification app for previous devices
If you have changed your device and still have the 2-step verification app on your old device
(smartphone/tablet), please try the passcode from the 2-step verification app.

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